City Ombud advises of festive office closures
09 December 2025
The City’s Ombud advises residents of office closures during the festive season. Residents are encouraged to utilise the options below to submit complaints.
The Cape Town Civic Centre Walk-in Office will be closed from 13:00 on 24 December 2025 and will reopen on 5 January 2026. The public can use the following modes of contact to register a complaint during the office closure:
- A complaint box with complaint forms will be available on the 3rd floor, Civic Centre
- SMS line: 44781 (standard rates apply)
- e-Ombud
www.capetown.gov.za/eOmbud
The Ombud satellite offices will be open today, 9 December 2025, and will then be closed for the festive season. Satellite office operations will continue as normal from 20 January 2026 from 09:00 to 14:00.
‘The Ombudsman’s Office deals with last-resort municipal-related complaints about the City’s administration, as an office of last resort. Complainants need to approach their first point of contact, such as the City’s Customer Relations Management Department or Subcouncil, before approaching the Ombud’s Office. We thank all members of staff, councillors and residents for their understanding and for continuing to submit their complaints during this time,’ said the City’s Ombud, Zetu Makamandela-Mguqulwa.
Details of the City’s Ombud satellite offices:
|
Office |
Address |
| Kuils River Walk-in Centre | Van Riebeeck Road, Kuils River, Cape Town, 7580 |
| Durbanville Walk-in Centre | Administration Office, Oxford Street, Durbanville, 7550 |
| Stocks and Stocks Municipality Building | Ntlazane Road, Khayelitsha, Cape Town, 7784 |
| Liberty Promenade Mall | AZ Berman Drive, Mitchells Plain, Cape Town, 7785 |
| Atlantis Special Economic Zone | William Gourlay Street, Atlantis Industrial, Cape Town, 7349 |
| Desmond and Leah Tutu House | Ground floor, Corner of Harrington and Long Market Street, Cape Town, 8001 |
For more information relating to the Office of the City Ombudsman, please visit: City Ombudsman webpage.
End
Published by:
City of Cape Town, Media Office
